In this episode of Lodging Leaders, Phil Rubin discusses the evolution of loyalty programs, what makes hospitality loyalty programs unique, and how to reach guests on an emotional level.
Beyond leadership, we see the most success when marketing includes sales for input and feedback from the beginning of the planning process.
Loyalty is becoming less about the transaction and more about the experience. Check out what rDialogue's Phil Rubin had to say about the evolution of guest loyalty and what brands need to know in order to take action.
Amazon Prime customers pay a premium to receive better customer experience. What can luxury retailers learn from Amazon and from Prime Day?
The Dana Barrett Show
Understanding customers starts with collecting data, and then translating data into insights to be more relevant—and loyal to—your customers.
CVS and Walgreens have similar but diverging loyalty and merchandising strategies. rDialogue's Phil Rubin weighs in.
In a new white paper, rDialogue and Fishbowl dive in and take a look at customer loyalty in the restaurant business.
Time is the new currency in loyalty. See how companies are reacting to this challenge.
rDialogue weighs in on why MARTA must focus on providing a good experience for all passengers to keep them coming back.
The I-85 collapse has impacted Atlanta in huge ways, including turning an increasing number of commuters to public transportation. Our very own Phil Rubin weighs in on how MARTA can use this as an opportunity for growth.