rDialogue News

Past and present, clients and partners, former clients and others – we owe you our gratitude. While it’s cliché to call a business such as ours a people business, ours truly is. It’s about relationships, not just about our clients’ relationships with their customers but also about the relationships we have with each other. The past seven years have been the fastest seven years for me – and also some of the best seven years because of those relationships.

Join Phil Rubin, rDialogue CEO, along with Kimpton Hotels & Restaurants, Citi Retail Services, Office Max, The Home Depot and Macy’s at two sessions featured at this year’s Loyalty Expo, March 20-22, 2013 in Orlando, Florida.

We discuss some of what we noticed before, after and everything in-between this season's Black Friday and Cyber Monday.

Our very own Phil Rubin will be co-presenting at an upcoming Loyalty 360˚ webinar. Join Phil and Bernard Chung of SAP as they discuss the need for a Loyalty Revolution on July 24, 2012 at 1pm EST. Click here to register: http://tinyurl.com/rdloyaltywebinar

Introducing a New Measure of Customer Loyalty and Organic Growth for Retailers:  Comp Customers^TM

For too long, America’s leading retailers and the investment analysts who track them have held “Comp Sales” as a sacrosanct measurement of performance.  The number is expressed as the percentage change in revenue on a store-for-store, or comparable basis and certainly an indicator of retailer health.