The Dana Barrett Show
Business Management Daily
Understanding customers starts with collecting data, and then translating data into insights to be more relevant—and loyal to—your customers.
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The Wall Street Journal
“A big part of visiting a drugstore is habit, and you can risk alienating customers if you change things up and disrupt that habit.”
CVS and Walgreens have similar but diverging loyalty and merchandising strategies. rDialogue's Phil Rubin weighs in.
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"With more than 30 loyalty programs per household in the U.S., no one is looking for another one to join, especially when too many look exactly the same."
In a new white paper, rDialogue and Fishbowl dive in and take a look at customer loyalty in the restaurant business.
Time is a valuable currency in loyalty marketing. Unlike typical loyalty currencies, time is actually increasing in value.