Connecting with customers requires big brand-driven ideas, grounded in data, and competent execution of strategies and tactics. This is what sets rDialogue apart from other marketing firms.

To successfully bring blue-sky ideas down to the ground, we rely on experience, an understanding of your business and brand, advanced analytics, technology, and a willingness to find solutions that scale to meet your needs.

Loyalty Strategy

RELATIONSHIP Marketing

Transformation

A WELL-DESIGNED LOYALTY STRATEGY GIVES YOU THE POWER TO TURN YOUR BEST CUSTOMERS INTO LIFE-LONG BRAND ADVOCATES.

It’s the difference between opt-in and opt-up, and it involves understanding and listening to your customers, evaluating what they do, and devising a customer-centric strategy that fosters organic growth and fits the way you do business.  Loyalty is as much business strategy as a marketing strategy.

 

Learn more about our thinking on loyalty and the next evolution.

Through our partnership with rDialogue, we’re able to harness sales and customer data to gain valuable, actionable business insights. Whether it’s product penetration, retention/win-back or cross-sell marketing opportunities, we rely on rDialogue’s ability to analyze customer behaviors to protect and defend against competitive threats.
— Jessica Bayer, Director of Vaccines & Therapeutics, Boehringer Ingelheim

EFFECTIVE RELATIONSHIP MARKETING STARTS BY UNDERSTANDING YOUR BEST CUSTOMERS AND MAKING EACH INTERACTION WITH THEM MORE PERSONAL AND MORE RELEVANT.

Identify what your customers need and expect from your brand, and then create strategies to nurture and grow each relationship—from acquisition and engagement to growth and retention.

We’re using CRM and email marketing to address a significant set of business challenges that are particularly complicated. We have found rDialogue to be uniquely capable in terms of engaging with our senior executives and our team members on the front lines to understand and decode the complexity and then translate our opportunity into strategy, tactics, and a technology roadmap that actually makes sense.
— Ivan Frank, VP Marketing, Taubman

BRANDS AREN'T THE CENTER OF THE UNIVERSE. CUSTOMERS ARE. EQUALLY IMPORTANT. LET’S WORK TO GET THE BUSINESS BETTER ALIGNED WITH CUSTOMERS.

Before you can make forward progress, you need to get everyone on the same page. Through leadership and collaboration, rDialogue can help you get buy-in from all corners of the company so that your business can successfully point itself toward future customer-driven success.

When Kimpton embarked upon our journey to innovate loyalty and CRM, rDialogue was the natural choice to partner with. Not only did they understand our business, but they also brought tremendous industry experience to the table. Rarely do I work with an agency who hold such deep expertise in in such a collaborative fashion; it was refreshing. We jointly challenged one another to make the final strategy the very best it could be, and as a result Kimpton Karma launched to industry accolades in 2014.
— Maggie Lang, Head of Guest Experience, Kimpton Hotels & Restaurants